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This page is the way in when something doesn’t add up. Each answer takes three lines and ends in a link to the page that tells the whole story. If you are looking for what a word means, it is in the glossary.

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My agent didn’t reply to a customer

Before letting your agent speak, the system checks five things, each with its own screen. Go through them in this order, which is the same one it checks them in.
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1. Someone turned off Autopilot in that chat

The conversation header has an Autopilot switch. Turned off, your agent goes quiet in that specific chat and you reply instead. It takes one click from the header to turn it off, so it is the first thing to look at. Turn it back on right there.
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2. The agent is paused

A deactivated agent doesn’t reply to anyone. You can see it and turn it on from the dashboard Home, on the agent’s card, and also in Channels. → Your first look
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3. The free trial expired

That very moment your agents stop replying, even if you have credit to spare. The dashboard says so when you try to turn one on: “Your trial has ended: choose a plan to turn your agents back on.” Topping up credits does not unlock it: the trial date is checked before the balance and does not look at it. You need to subscribe. → Plans and pricing
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4. You ran out of credit

The cutoff doesn’t wait for exactly zero: it trips when what is left is less than the cost of answering a message (around US$ 0.10), so you can see a remainder on screen with the agent already mute. The Balance chip in the top bar turns red when you get there. → Credits and top-ups
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5. That same chat already had a turn in progress

The system doesn’t open two replies at once for the same customer. If they wrote to you three times in a row, you are not going to see three replies. There is nothing to change on any screen: it is deliberate.
If all five are fine, look at the conversation in the inbox. Your agent may have replied and the message not gone out: in that case the bubble carries a red exclamation mark and the text “Not sent (…)”. Also check that that agent’s channel is connected: each agent has its own number, there is no WhatsApp “for the account”.
Autopilot is not the way to get “don’t reply to anyone yet”. It is a per-conversation switch, and it only exists in chats that already exist. Anyone writing to you for the first time comes in with the agent in charge. If you really don’t want it replying to anyone, deactivate the agent.

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Does the copilot spend my credit?

It depends on what you ask it for, and since it is your money it all goes in a table. The copilot is the AI inside the dashboard, the one in the drawer on the right — don’t confuse it with Claude or ChatGPT connected from outside, which on these pages are your assistant. The reason for the first two rows is simple: whoever needs that conversation most is exactly the person who still has US$ 0 because they have not connected their WhatsApp yet. Everything else goes through the same balance check as the rest of the AI.
“You have already used your complimentary generations.” Generating the script costs money before you connect too. So that you can build your agent with the balance at zero, the system fronts you up to four generations during the trial (the normal path spends three; the fourth is in case you were not happy), with a cap of US$ 2. It is not a gift: the spend is recorded and your account goes into debt, which settles itself with the welcome credits the day you connect your WhatsApp. When they run out — by count or because you reached the US$ 2 — the dashboard tells you: “You have already used your complimentary generations: connect your WhatsApp to activate your trial credits and keep generating.” → Plans and pricing

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Credit and charges

That is expected, not a half-finished account. The welcome credits are granted when you connect your WhatsApp, not when you sign up, and the trial clock starts at that same moment. In the meantime you can build your agent all the same. → Connect WhatsApp
You tested your agent in the simulator before connecting. So that you could watch it reply without having connected anything, the system fronted you US$ 0.50 and that now comes off the welcome credit. The advance is one per account only and only kicks in if you had no balance at that moment. → Plans and pricing
The cutoff trips before zero: when what is left is less than the cost of a turn, around US$ 0.10. That is why the dashboard uses three different notices — Insufficient balance, Balance exhausted and Balance in debt — and each one tells the truth about its own number. → Credits and top-ups
Correct, and it is worth knowing beforehand: the messages were saved and you can see them in the inbox, but they were not left in a queue. When you top up, your agent picks up with the next message that customer writes. If someone was left hanging, write to them yourself from the inbox. → Credits and top-ups
Yes, and the dashboard warns you in the balance-exhausted banner: the apps you have contracted and the jobs that run in the background stay active, so the debt can grow with the agent already silent. The concrete example is the Library’s audio transcription, which does not stop for lack of credit. → Credits and top-ups
You subscribe. Topping up credit does not turn your agents back on once the trial has expired: they are two different things and the trial date is checked first. → Plans and pricing
During the trial you can have several at once — today it is 5, and the dashboard always tells you how many you get. When you try to turn on one more it offers you two ways out: subscribe, or turn another one off to relieve it without paying. Careful with the second: the agent you turn off stops replying instantly and any messages it had queued are cancelled. → Plans and pricing
If it says your account ran out of credit or that the trial expired, yes: that notice goes out to the numbers you have in the agent’s Error alerts, and it never reaches your customer, who never sees the state of your account. The intent is to send you one a day per agent, but it is not a guarantee: with several agents, or if the system restarts, another one can reach you the same day. → Credits and top-ups
Those three are resolved by writing to us, not from a dashboard screen. It is better to say so before you find out hunting for the button. Plans and pricing has the full list of what you cannot do on your own today and of which receipt you get for each charge. → Plans and pricing
Yes. If you signed up with one, you are credited US$ 25 extra alongside the welcome credit, the day you connect your WhatsApp. And your own business has its code for referring others. → Plans and pricing

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WhatsApp and the QR code

No. Your number is connected by scanning a QR from the dashboard, the same way you link WhatsApp Web: it does not go through the WhatsApp Business API (Meta’s Cloud API), so there is no application to get approved, no message templates and no per-conversation fee. Regular WhatsApp and WhatsApp Business both work, with the number your customers already write to. DarkFunnels is not a Meta product and is not affiliated with Meta. → Connect WhatsApp without the Business API
That is normal: it expires in seconds and renews itself while that screen is open. Have WhatsApp on your phone already at Linked devices before you look at the dashboard screen, and if the code got away from you, press Refresh QR and scan the new one. → Connect WhatsApp
For the first few seconds you will only see a spinner and “Preparing the QR code…”: there is nothing to press yet. The buttons appear around the 20-second mark, once the badge has changed to Action required. Wait before reloading the page. → Connect WhatsApp
The session was parked after a dozen or so codes that nobody scanned. The button says Connect and restarts the QR cycle from scratch. → Connect WhatsApp
There are two ways out, in this order: Retry, which asks for the connection again, and Restart, which tears the session down and brings it up from scratch. The dashboard says it in its own words: “The connection is taking longer than usual. Retry or restart.” → Connect WhatsApp
Wait a bit before redoing anything. With the number already linked, a network drop recovers on its own when the connection heals. If the dashboard asks you for a code again, scan it calmly: your conversations, your playbook and your catalog are untouched. → Connect WhatsApp
Disconnect it and connect the right one. The welcome credits are granted once per account only, so reconnecting does not duplicate them and disconnecting does not take them away from you. → Connect WhatsApp
Each agent connects its own number: there is no WhatsApp for the whole account. In Channels you will see one card per agent with its status. If you try to write from the inbox, the notice distinguishes the two cases: the agent not having a number linked yet, or having one and being disconnected. → Connect WhatsApp
Connect anyway — it is what credits your credits and starts the trial — and then deactivate the agent. The order matters: a deactivated agent cannot connect its WhatsApp. And remember that Autopilot only silences the agent in chats that already exist, not with someone writing to you for the first time. → Connect WhatsApp
Go back to the Home tab: it refreshes when you return to it. If it is still there, look at the channel status: if it stayed on Connecting… or on Action required, the connection never finished. → Your first look

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The agent and its script

It means you did not give them to it. Prices live in the catalog and the hard rules — shipping, warranties, what cannot be promised — in the playbook. Whatever is not written down, the agent fills in its own way. → The catalog · The sales playbook
Yes: approving a funnel replaces the complete playbook, it does not merge it. But you have a way out: the Playbook keeps a History with the latest versions and the previous one can be restored from there, instead of fixing it chapter by chapter. → The sales playbook
From the same machine, the thread reopens where you left it: Home → Create agent. From another device it starts from scratch, although it does recognize the agent you left without a script. → Your first agent
The agent already exists, with an empty playbook. Go into its Playbook and press Build it by chatting: you pick the script back up without taking up another agent slot. → Your first agent
That the message did not go out. The bubble shows “Not sent (…)” with a technical label for the reason that today is not translated anywhere: do not try to decipher it, go into the conversation and, if it repeats, write to us with the agent’s name and the time.
That is expected, not a failure, and that is why it carries no mark: when the customer writes while the agent still had messages queued, the rest of that batch is cancelled so as not to talk over them. The agent carries on with the last thing the customer said.
It is a real DarkFunnels notice to your Error alerts numbers. It names the funnel and includes, in parentheses, a technical label for the reason, untranslated. The actionable part is to go into the conversation in the dashboard; so as not to flood you, at most one notice arrives every 5 minutes per funnel and reason.
Do it by hand: no text the customer sends you (“BAJA”, “STOP”) unsubscribes them on its own. The contact’s record has Unsubscribe contact; from then on they stop receiving messages from the agent and from you too, on every channel, and it is reversed from the same place.

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Files

There is no limit on quantity. The limit is 20 MB per file from the dashboard, with the notice “The file … exceeds the 20MB limit.” If your catalog weighs more, split it into two PDFs or export it at a lower resolution. There is a second cap that causes confusion: when the file is uploaded by your assistant connected from outside, the maximum drops to 2.5 MB. → The file Library
Sending them has no charge of its own separate from the conversation’s. Two things that happen on their own when you upload do consume credit: processing the file for the agent’s memory and transcribing an audio — the latter happens even if you never send it. → Credits and top-ups
The reason is not in plain sight: put the mouse over the label and it appears. The two most common cases are a scanned PDF, which has no text to read, and a CSV with no data rows; it also shows up when you have run out of credit. Next to it you have Retry, but with a scanned PDF retrying changes nothing: a different file is needed. → The file Library
On documents, yes: WhatsApp shows the name as it is. On photos and videos, no. Give a presentable name to whatever you are going to send as a document. → The file Library
Almost always it is in the source file, not in the send: the Library re-encodes the audio into a voice note when you upload it, and if the file will not let itself be processed, the upload fails with a notice. Try uploading it again recorded from your phone. → The file Library

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Signing in, signing out and your account

Sign-up stops and sends you to the login. If you do not remember the password, use Forgot your password?: you get a link to set it again. → Create your account
The rule is short: at least 8 characters, with at least one letter and at least one number. No symbols or capitals are asked for. → Create your account
Look at it again calmly: sign-up rejects impossible endings — .con instead of .com is the classic one. It is done on purpose, because nothing reaches an account with a misspelled email: not the welcome, not the password recovery. → Create your account
Press Retry in the box. It tends to fail inside the Instagram or Facebook browser: open the page in Chrome or Safari and it goes through first time. Depending on the configuration, it may not even appear for you. → Create your account
It is not a problem with your email or your account: it is a ceiling for the whole platform that was reached in that hour. Try again in a few minutes, with the same details.
That is the normal step. Google does not supply your WhatsApp number or your business name, so those two are asked for all the same. → Create your account
You do not have to redo the sign-up, but you do have to correct it agent by agent: that number is copied into the notification lists of every agent you create — error alerts, sale notices and daily summary — and Profile does not let you change it. You correct it in the agent’s Settings, in those lists.
Two reasons, both silent. One: the number is written without the country code — at least 8 digits are needed with it — and then the send is counted as good and the message does not arrive. Two: the Error alerts list is empty, and then those notices reach nobody in your business. Check that your number is there, complete.
All three are done from Profile. When you change the email you get a confirmation link and the old email keeps working until you confirm. What is not changed there is the WhatsApp number from the sign-up. → Security
It is only hidden in that browser: your progress still counts and the card reappears from another browser or from the phone. The guided tour opens once per browser and reopens whenever you want with How it works, in the Home header. → Your first look
The dashboard’s test conversations do not tick it: that step waits for a real conversation, from someone who writes to the WhatsApp number you connected. → Your first look

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If you connected Claude, ChatGPT or Codex

This part is optional and only applies if you connected your assistant to your business from outside the dashboard. If you work only in the dashboard, you are done.
Almost always you authorized with a different account. Since there is no waiting list, the wrong account does not error out: it connects you to an empty space. Ask it “which DarkFunnels account are you connected to?” — it has a tool for answering that. If it is not yours, remove the connector, sign in to darkfunnels.ai with the right account and connect again. → Security
Open a new chat: each conversation keeps the list of features that existed when it was opened. If with a new chat it still does not see them — or it is missing some detail a feature ought to be asking you for — remove the connector and connect it again: that also refreshes the descriptions. Changing the connection address also forces a reconnect. → The connection URL
It is the same balance as the dashboard: the AI features stay stopped until you top up, and the assistant itself gives you the link. You top up in Balance and billing. → Credits and top-ups
Yes, it is the bridge’s flagship job: reading the real chats and pointing out where the sale falls apart. Note that those guides are written for the connected assistant, not for the dashboard inbox. → Reviewing conversations · Orders and metrics

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Isn’t your question here?

Write to us. Tell us what happened in detail — the agent’s name, the time and, if you can, the customer’s number — and we will look at it in your account.

Team WhatsApp

+51 976 616 514 — the fastest route.

Email

soporte@darkfunnels.ai — the channel listed in the Terms and in the Privacy Policy.

Glossary

Agent, funnel, playbook, chapter, turn, marker: every word in one line.

Security

What is stored, who sees it and what never happens with your data.
Last modified on September 4, 2026