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DarkFunnels isn’t a single screen: it’s pieces that switch on and off, one by one, in your business. Each piece is an app. If an app is on and you have access to it, it shows up in the left-hand menu. If not, that row simply doesn’t exist for you. That’s where the number-one confusion comes from: two businesses open the same dashboard and see different menus. Neither one is broken. One has more apps switched on than the other. And the same thing happens inside a single business: each person on the team sees the apps you gave them access to.
Why this page exists. Other guides tell you things like “you need the Órdenes app active”. If nobody has explained what an app is, that sentence makes no sense. This is the explanation, and also the map of the whole menu.
The dashboard is in Spanish, so this page names menus, buttons and labels the way you’ll see them on screen, with the English translation in parentheses the first time.

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The apps that exist today

There are six business apps. Four come switched on when you open your account; you install the other two yourself if you want them.
Envíos and Facturación electrónica don’t come installed. Their card says No instalada (Not installed) and you install them yourself from Administración → Apps (Administration → Apps). Before you do, read Worth knowing about each app further down: both have limits worth knowing about.
Some apps only appear in certain accounts while we test them there. If your Apps panel shows a business app that isn’t in this table, it’s one of those.

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And three Core pieces

In Administración → Apps, besides the business apps, you’ll see three cards marked with the Core tag. They have no buttons: from Apps they can’t be deactivated or uninstalled.
The Copilot has no menu entry. It opens with its button in the top bar, or with ⌘J (Ctrl+J on Windows). On wide screens it docks to the right-hand side; on screens 1280 px wide or less it opens as a drawer that overlays the page. It goes with you through every section as you navigate.Each person has their own copilot. Nobody else on the team sees what you talk about with it, and it only reads and proposes in the apps that person has access to. The «Guíame» (Guide me) helper, which points out on screen where to click, is built on top of the copilot: it takes you to screens of apps that are active in your business and that you can open.The Puente MCP is Core, but its card doesn’t tell you whether you’ve already connected an assistant: Core cards show the tag instead of the status. What you have connected is shown in Personalizar → Asistentes IA (Customize → AI assistants). The connection URL covers it.

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The sidebar, top to bottom

The order is fixed: it isn’t alphabetical and doesn’t depend on which app you activated first. Apps that are off, or that you don’t have access to, leave no gap: they’re skipped.
Side menu of the dashboard with Inicio, Calendario, Inventario, Ventas open with the selector on «Agente de Ventas» and its entries, Órdenes, Envíos, Facturación electrónica and the Administración block expanded with Personas y accesos, Saldo y facturación, Consumo, Referidos, Apps and Ajustes

The menu of an account with six apps switched on: Calendario, Inventario, Ventas, Órdenes, Envíos and Facturación electrónica. Ventas expanded with its funnel selector; Administración expanded at the end.

1

Inicio (Home)

It doesn’t belong to any app, which is why it comes first, whatever happens to the rest. It’s the day’s summary, and it’s built from your apps: Ventas contributes your funnels and their numbers; Calendario, today’s appointments. Don’t look for a “Dashboard”: it’s called Inicio (Home).→ Your first look
Inicio screen with the headline «Tus agentes atendieron 54 conversaciones.» (Your agents handled 54 conversations), the «Esperan respuesta» (Waiting for a reply) card, the Ventas numbers and the funnel cards

Inicio: the day's headline, what's waiting for a reply and your funnels' cards.

2

Calendario (Calendar)

The schedule. At the top you choose between Día, Semana and Mes (Day, Week, Month), come back to the present with Hoy (Today) and note down an appointment by hand with Nueva cita (New appointment).
Calendario screen in the Semana view for 11–17 October 2026, with no appointments, the schedule selector on «Agente de Ventas», the Día, Semana and Mes buttons, Hoy and Nueva cita

Calendario in week view, still without appointments. Top left, the schedule selector.

3

Inventario (Inventory)

Stock with a history: every in and every out is recorded. At the top, the counters Con seguimiento (Tracked), Unidades (Units), Sobrevendidos (Oversold) and Almacenes (Warehouses); in the middle, two tabs — Stock and Movimientos (Movements) — and the Registrar movimiento (Record movement) button.
Inventario screen with the Con seguimiento, Unidades, Sobrevendidos and Almacenes counters at 0, the Stock and Movimientos tabs, the Registrar movimiento button and the notice «El catálogo está vacío»

Inventario, still without products: the counters at 0 and «El catálogo está vacío» (The catalog is empty). Once you load products, one without stock control shows the «Sin control» (Not tracked) tag.

4

Ventas (Sales)

It’s the app with a submenu, and it starts expanded. The other apps on this page have a single entry and show up as a direct row.Below the word Ventas there’s a dropdown with your funnel’s photo — or initial — and name: that’s the funnel selector. It picks the funnel you’re working with inside Ventas.
Resultados screen for Semana 42 with Toda la organización selected, the verdict 77 «Bueno» (Good) and the Tasa de conversión, Conversiones and Ingreso atribuido figures against the previous period

Resultados: the period's verdict and the numbers that explain it.

Clientes screen in the Cola view, with the Cola, Capítulos (Chapters) and Tabla views, the Etiquetas (Labels) button and the empty Por cerrar section: «Cola limpia. La IA está al mando.»

Clientes, inside the EMBUDO block, with its Cola, Capítulos and Tabla views.

On day one, five of those entries are greyed out. Until you’ve created your first funnel, Manual, Conversaciones, Clientes, Red de referidos and Configuración can’t be opened yet and, when you hover over them, they say «Crea tu primer embudo» (Create your first funnel). They aren’t broken: they don’t have anything to refer to yet.
Anuncios (Ads) appears below Resultados in the accounts that already have it. If you don’t see it in your menu, it isn’t available in your account yet. When you have it, start with Connect your Meta ads.
If you collapse the Ventas submenu, it stays collapsed next time. That preference is saved in your browser, not in your account.
5

Órdenes (Orders)

The orders. If you also have Ventas, there are four tabs at the top: Pedidos (Orders), Citas (Appointments), Servicios (Services) and Leads — yes, appointments and leads live here too.In Pedidos you see the counters Por cobrar (To collect), Por despachar (To dispatch), En camino (On the way) and Entregados (Delivered), and three views: Tabla (Table), Pipeline and Vouchers. In the Tabla view you also have four filters: Todos (All), Por cobrar, Pagados (Paid) and Cerrados (Closed). At the top right are Pedido manual (Manual order) and, with Ventas, Avisos automáticos (Automatic notices).
Órdenes screen with the Pedidos, Citas, Servicios and Leads tabs, the Por cobrar, Por despachar, En camino and Entregados counters at 0, the search box, the Tabla, Pipeline and Vouchers views, the Todos, Por cobrar, Pagados and Cerrados filters, Avisos automáticos, Pedido manual and the notice «Aún no hay pedidos» (No orders yet)

Órdenes, still without orders: the tabs at the top, the counters and the Tabla, Pipeline and Vouchers views.

→ Orders and metrics
6

Envíos and Facturación electrónica

Only if you installed them. They come in that order, after Órdenes. Envíos has three tabs: Envíos (Shipments), Guías del courier (Courier waybills) and Couriers. Facturación electrónica is where you set up the issuer and look at the receipts.
7

Administración (Administration)

It sits at the bottom of the menu and appears collapsed every time you load the dashboard, even if you’re inside one of its screens: in that case only its header is highlighted. One click opens it and it stays open while you navigate; when you reload the page it’s collapsed again.What you see inside depends on your access. Saldo y facturación, Consumo and Referidos show up for whoever can see the balance, and Apps for whoever can manage the team (to begin with, the account owner).
This is where you top up your balance (Saldo y facturación; if you see your balance in the top bar, tapping it takes you to the same place) and where apps are switched on and off (Apps). If you can’t find the top-up, it’s because this block was collapsed.
Referidos is not Red de referidos. The one in Administración is your code for inviting other businesses to DarkFunnels. Red de referidos, inside Ventas, is your own customers’ referral program.
Can’t find a screen? Press ⌘K (Ctrl+K on Windows) and type its name. A search box opens, «Buscar página o acción…» (Search page or action…), with the same entries as your menu.

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What each person on your team sees

Your menu depends on two things: which apps are switched on in the business and which ones you have access to. An app shows up in your menu when both are true. Access is granted person by person and app by app — Ventas included — in Administración → Personas y accesos. Whoever opens the account has all of it. How to invite someone and hand out access: Invite your team.
One account, several businesses. Apps and access belong to each business. If your account is in more than one, open your account menu (the circle at the top right) and click the other business’s name: underneath it says Cambiar a esta empresa (Switch to this business). The menu then shows that business’s apps.

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App, agent and funnel are not the same thing

Three words that get mixed up on day one: In the dashboard, what you do with the funnel says «embudo»: the menu on each funnel’s card, on Inicio, offers Duplicar embudo (Duplicate funnel), Compartir embudo… (Share funnel…) and Eliminar embudo… (Delete funnel…), and Calendario with no funnels says «Aún no tienes embudos» (You don’t have any funnels yet). «Agente» is kept for the AI that chats: the script it follows is the Manual del agente (Agent playbook). Your funnels covers it, and each word is in the Glossary. The practical consequence: orders, stock, shipments and receipts belong to the business, not to a funnel. Switching funnels in the selector doesn’t filter Órdenes, Inventario, Envíos or Facturación electrónica. That’s why the selector hangs off Ventas and not off the menu’s first level. And switching funnels doesn’t take you out of the screen you’re on: if you’re in Conversaciones, you move to the new funnel’s inbox.
Two things that confuse people here, and are worth saying:1. Calendario does distinguish funnels. Each funnel has its own schedule. When you go in from the menu, Calendario shows you the schedule of the funnel chosen in the selector. Inside the screen itself, with the schedule selector at the top left, you can look at up to five at once.2. The Órdenes screen uses the word «embudo» (funnel) in its subtitle («Todo lo que el embudo logra — pedidos, citas, servicios y leads — del «sí» al cierre.» — Everything the funnel achieves — orders, appointments, services and leads — from the “yes” to the close.). It’s a turn of phrase: the order list you see is your whole business’s, not the selected funnel’s.

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Worth knowing about each app

What’s worth knowing about each app before you trust it with your operation:
If you’re going to install Envíos with Shalom, this changes what you expect from it. The connection doesn’t use an API key: it uses your courier account password. You have to pick from the list the agency you dispatch from (type your district and choose it). And the Pedir las guías al courier desde aquí (Request waybills from the courier here) checkbox starts off on purpose: with it on, each shipment’s Pedir la guía al courier (Request the waybill from the courier) button creates a real waybill in your Shalom account, and you’re charged for it. Nothing requests it on its own: a person presses it. Try it with one real shipment before trusting it with a batch.
If you’re going to install Facturación electrónica: nothing is issued from its screen. There you set up the issuer — your tax details, your Nubefact account and the series for boletas and facturas — and look at the receipts already issued. Each issuance arrives as a copilot proposal that you approve, so don’t look for an Emitir (Issue) button: there isn’t one. Before depending on it, try it with a single receipt.

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What they cost

Today only the Ventas app charges a subscription. Calendario, Inventario, Órdenes, Envíos and Facturación electrónica say Gratis (Free) on their card: switching them on doesn’t raise your bill. The Core cards also say Gratis.
«Gratis» means “no subscription”, not “no cost”. Everything the AI does spends your balance: your agents’ replies and whatever you ask the copilot, including when it works in Órdenes, Inventario or Facturación electrónica. In Consumo you see it split between Ventas and Copiloto (Copilot).
The Ventas arithmetic — the US$ 50 monthly base that comes back to you as balance, and the funnel quota — is set out in full in Plans and pricing.

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Where they’re switched on and off

In Administración → Apps. That entry is visible to whoever can manage the team; to begin with, the account owner. To install, activate, deactivate or uninstall apps you also need to be able to manage the apps. The account owner can do both from sign-up. Each app is a card with its status, its price and, if it’s active, the month’s estimated charge. At the top you have the «Buscar apps…» (Search apps…) search box and the buttons to filter by category (Todas, Comercial, Operación, Plataforma — All, Commercial, Operations, Platform).
Apps screen with the search box, the Todas, Comercial, Operación and Plataforma filters and nine cards: Calendario, Inventario, Órdenes and Ventas tagged Activa (Active); Copiloto optiMind, Identidad y accesos and Puente MCP tagged Core; Facturación electrónica and Envíos tagged No instalada (Not installed), with Instalar (Install)

The Apps screen: each card with its tag (Activa, Core or No instalada: Active, Core or Not installed), its price and, depending on the case, Desactivar and Desinstalar (Deactivate, Uninstall) or Instalar (Install).

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How to install an app

1

Open Apps

In the left-hand menu, open Administración and click Apps.
2

Find the card and click Instalar

Type its name in «Buscar apps…» or filter by category. On the app’s card, click Instalar (Install).
3

Review the impact and confirm

A window opens with your monthly estimate, before and after. On a free app you’ll see «Sin costo: esta app no factura.» (No cost: this app doesn’t bill.) If it works for you, confirm with the Instalar button followed by the app’s name (for example, Instalar Envíos). If not, Cancelar (Cancel).
4

Give your team access

The app becomes Activa (Active) and shows up in your menu. Whoever installs it can use it right away. For someone else to see it, give them access in Personas y accesos.

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An app’s statuses

Every button asks for confirmation before acting. Installing, activating or deactivating opens the window that shows you what happens to your monthly estimate. Uninstalling asks for its own confirmation. You can look around without fear of breaking anything.
Deactivating and uninstalling are not the same, even though they look alike:
  • Desactivar leaves the app installed and switched off. It’s undone with one click on Activar.
  • Desinstalar archives it. It requires the app to be deactivated first, but the button chains the two steps for you.
The three Core pieces allow neither: they have no buttons.
Uninstalling an app doesn’t delete your data: it archives it. If you install it again, everything shows up as you left it. The dashboard itself tells you so in its subtitle: «Desinstalar archiva: nada se borra.» (Uninstalling archives: nothing is deleted.) Switching Inventario off doesn’t make you lose your stock.
A rare case worth recognizing: an app can show as Activa and carry, next to it, a red pill that says kill-switch. It’s an emergency brake that overrides the status: with that pill in place, the app leaves the menu and its screen says «App no activa» (App not active), even though the card says «Activa».It’s set and removed by whoever manages the apps in your business, in Administración → Personas y accesos, Avanzado (Advanced) tab, under Apagado de emergencia (Emergency shutdown). There the braked app shows up marked APAGADO (OFF): click it and confirm with Encender (Switch on). If nobody on your team set it, write to us.

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Common problems

That’s normal, and it’s what this page is about. There are three possible causes:
  • The app is switched off in your business. If you can see Administración → Apps, look at its card: if it says Desactivada, Archivada or No instalada — or carries the red kill-switch pill next to it — there’s your answer.
  • You don’t have access to that app. Ask whoever manages your team for it.
  • It isn’t available in your account yet. That’s what happens with Anuncios: it only appears in the accounts that already have it. There’s nothing to switch on in Apps for that; if you want it, write to us.
It isn’t a technical error: it’s the screen that comes up when you type the address of an app that’s switched off in your business. If you manage the apps, it comes with an Ir a Apps (Go to Apps) button. If not, it tells you to ask your administrator to activate it.
The app is switched on in your business, but you don’t have access to it. The screen tells you «Pídele acceso a quien administra tu equipo.» (Ask whoever manages your team for access.) and offers Volver al Inicio (Back to Home).If you’re the one who manages the apps, the message is different: «Ya está activa en tu empresa. Para usarla, date acceso en Personas y accesos.» (It’s already active in your business. To use it, give yourself access in People and access.), with the Ir a Personas y accesos (Go to People and access) button.If you were just given access and still don’t see the app, reload the page.
If you have no apps left, the menu doesn’t leave you a gap. To whoever can manage the team it shows an Añadir apps (Add apps) button that leads straight to the Apps panel. With the sidebar shrunk to icons only, that button doesn’t appear: expand it first.If you don’t manage the apps, Inicio explains it with «Aún no tienes apps asignadas» (You don’t have any apps assigned yet): ask whoever manages your team for access.
On screens 768 px wide or less a bar of buttons appears at the bottom: Inicio, up to three shortcuts and Más (More). The shortcuts in the middle use short names and come from your apps in order of importance. With the four apps a new account comes with, they are Chats, Agenda (Schedule) and Pedidos (Orders). Everything else lives inside Más.The bar takes the first three on this list that you have. If you’re missing one of the first apps, the next one moves up.
Inicio on a phone with the bottom bar Inicio, Chats, Agenda, Pedidos and Más

On the phone, the bottom bar: Inicio, Chats, Agenda, Pedidos and Más.

What the menu remembers about you — which submenus you left collapsed and whether you shrank the bar — is saved in your browser, not in your account. On another computer, or after clearing the site’s data, it goes back to its factory state. What does travel with you is the business’s: which apps are switched on and which ones you have access to.
The bar has three shapes: expanded with the names, shrunk to icons only (with tooltips when you hover) and, in windows 1024 px wide or less, a drawer that overlays the page and opens with the Abrir menú (Open menu) button in the top bar.In the shrunk shape each app is a single icon, Administración too (a gear that takes you to its first screen), the Añadir apps button isn’t there and the funnel selector moves up, next to Inicio.The button to change shape is right at the bottom: expanded, it reads Colapsar (Collapse); shrunk, only its icon is left, and on hover the tooltip says Expandir (Expand).
The bar also shrinks on its own when the screen runs short of room, for example when you open the copilot in a medium-sized window. It comes back on its own as soon as there’s space.
Some open from inside others. The two people look for most:
  • Personas, where you define who your agent is, what face it has and how it sounds: it opens from the Manual (in the persona panel, Gestionar Personas — Manage Personas) or from Personalizar → Medios IA (Customize → AI media), with Configurar por persona (Set up per persona).
  • The schedule settings: they open with the gear next to the schedule selector on the Calendario screen.

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And now

Your first look

The screen you see when you go in, piece by piece.

Invite your team

Who gets into your account and into which apps.

Plans and pricing

What’s charged, what’s at zero and what comes back to you as balance.

Orders and metrics

What the Órdenes app gathers, and how to look at it.
Last modified on October 19, 2026