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Credits are dollars: US$ 1 of credit = US$ 1. There are no points, no packs with odd equivalences, and no monthly expiry on the balance you bought. The dashboard interface is in Spanish, so buttons and menus are named here in Spanish, with the English meaning in parentheses the first time they appear.
Where it is. In the left-hand menu, expand Administración (Administration) and, in the Dinero (Money) group, click Saldo y facturación (Balance and billing). You can also get there with one click on the Saldo (Balance) chip in the top bar. Your balance lives in the Créditos (Credits) card on that screen.Only people with access to balance and billing see these screens. If you cannot find them in your menu, ask whoever manages your account to switch on Ver saldo y facturación (View balance and billing) for you in Personas y accesos (People and access) (Invite your team).
Saldo y facturación (Balance and billing) screen with the «Tu prueba gratuita terminó» (Your free trial has ended) notice, the current October invoice, the apps table and the Suscripción (Subscription) box, with the trial expired and «Activar suscripción» (Activate subscription), and the Créditos (Credits) box, with «Recargar créditos» (Top up credits) and auto top-up switched off

Saldo y facturación (Balance and billing): what your apps bill this month and, in the side column, the Suscripción and Créditos (Subscription and Credits) cards. This account's trial has expired: that is why the red notice shows at the top.

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Where the first ones come from

Your trial brings US$ 10 in credit and 7 days with up to 5 active funnels. If you signed up with a referral code, you receive US$ 25 more when you activate your subscription, not during the trial. Your account is born with the full US$ 10, advanced at sign-up so you can build and test your funnel without stopping halfway. Connecting your WhatsApp brings no balance — you already have all of it — but that is where the 7-day clock starts and where your agent begins attending that number. It is covered in Connect your WhatsApp.
Welcome credits are granted only once per company. Disconnecting and reconnecting the channel neither duplicates them nor takes them away. If you work with several companies from the same account, each company has its own balance and its own welcome credits.

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What consumes balance

What consumes it is the AI’s work, and it is measured by real usage: there is no flat rate per message. With your customers:
  • Each turn your agent answers — what it reads from the thread and what it writes. A long conversation costs more than a “how much is it?” answered in one line.
  • The audio it transcribes, per second of audio.
  • The photos it interprets when a customer sends an image.
  • The videos customers send you: the AI looks at a few frames and transcribes their audio.
  • The voice notes and avatar videos your agent generates, unless you use your own key from the voice or video provider.
  • Each conversation answered by Responder con IA (Reply with AI) from the inbox.
In the dashboard:
  • The copilot, also when it guides you with Guíame (Guide me) or helps you build your funnel. No matter who uses it: the copilot used by the people on your team draws from the same company balance.
  • The AI buttons, the ones with the ✦ sparkle: for example ✦ Redactar un capítulo con IA (✦ Draft a chapter with AI, in an empty playbook) and the playbook’s text fixes (Estructurar en pasos, Acortar sin perder datos, Extraer condiciones — Structure into steps, Shorten without losing data, Extract conditions). In a chat you are handling yourself, Lectura de la IA (AI read) and the sparkle next to the text box that suggests replies (Recomendar respuesta — Suggest a reply).
  • Agent memory: when a Library file has memoria del agente (agent memory) switched on, the AI reads it and prepares it so your agent can consult it.
  • Funnel generation, when you ask for it.
  • And some AI jobs that run on their own, in the background, on your conversations.
Having WhatsApp connected does not spend balance, and neither does opening the dashboard to look at your screens. The spending is generated by the AI when it works.

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How much each conversation costs you

What the AI spends is measured in tokens (the little pieces of text it reads and writes), but the unit that really helps you is the conversation. That is why the Créditos card in Saldo y facturación translates it with your own data: «Este mes, cada conversación te costó ~US$ 0.15» (“This month, each conversation cost you ~US$ 0.15”), followed by how many conversations your agents started this month and how much they consumed between them. It is an average for the current month, not a rate: it comes from dividing what your agents consumed by the conversations they started. It is the same calculation as Costo por conversación (Cost per conversation) on Inicio (Home) (there, for the period you choose at the top). If some funnel could not be measured, the line admits it with «sobre N de M embudos» (“across N of M funnels”). And while there are no conversations in the month, the card tells you so instead of inventing a figure.
If the average looks high to you, look at what pushes it up: long conversations, lots of audio, and the voice notes or avatar videos your agent generates (those two spend no balance if you use your own provider key). The playbook decides how much your agent talks, and a script that closes in fewer steps also costs less.

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How long it lasts you

It depends on how many conversations you have and how long they are, so any number we put here would be untrue for someone. The dashboard tells you with your data: the Créditos card projects «A tu ritmo de consumo, el saldo dura ~N días» (“At your consumption rate, the balance lasts ~N days”) using your real usage for the month, which you see right below it (for example, «Consumo de octubre» — “October usage”). That is the figure worth trusting. That line changes depending on the case:

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Seeing where your balance went

The detail is in Administración → Dinero → Consumo (Administration → Money → Usage). The screen is titled Consumo de tokens (Token usage) and shows what the AI spends day by day, with the detail of each call.
Consumo de tokens (Token usage) screen for September 2026 with the period's four figures (spend, tokens, daily average and peak day), the daily bar chart, the app and unit filters and the «Ver eventos» (View events) button

Consumo (Usage): each day's spend (here, September 2026), with the Todas · Ventas · Copiloto (All · Sales · Copilot) filter and the unit in dollars or in tokens.

  • You choose the period at the top. The chart and the figures follow that choice.
  • Todas · Ventas · Copiloto (All · Sales · Copilot) lets you see separately what the copilot spent.
  • With Ventas (Sales) selected, if the spend comes from more than one funnel, a selector appears so you can look at just one (by default, Todos los embudos — All funnels).
  • US$ · Tokens switches the chart’s unit.
  • The figures for the period: Gasto del período (Spend for the period), Tokens del período (Tokens for the period), the average and the peak (Promedio diario — Daily average — and Día pico — Peak day — when the chart goes by day).
  • Ver eventos (View events) opens the audit table: one row for each call to the model, with fecha, modelo, app, tokens and precio (date, model, app, tokens and price). It shows the 200 most recent and is read-only.
If one day spikes, filter by Ventas and by funnel to see which funnel it was, and then review its conversations from that day.

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What happens when you reach zero

When you run out of balance your agents stop answering new turns, and the copilot stops too. Conversations are not deleted and the number stays connected: your agent does not answer until you top up, but you can still reply from the inbox.
Meanwhile:
  • The messages people write to you are saved and you see them in the inbox.
  • Audio, photos and videos that come in arrive without being transcribed or described.
  • The dashboard’s AI buttons stop too, and the copilot answers «Tu cuenta no tiene saldo disponible. Recarga créditos para seguir usando el copiloto.» (“Your account has no balance available. Top up credits to keep using the copilot.”)
  • Some background jobs keep running and keep spending, for example transcribing the audio files in your Library. That is why your balance can end up negative even though your agent has already gone quiet. The red notice reminds you: «Tus apps y los trabajos en segundo plano siguen activos, y su cargo estimado sigue corriendo.» (“Your apps and background jobs are still active, and their estimated charge keeps running.”) Whatever is left negative is deducted from your next top-up.
  • You get a WhatsApp message when a customer writes and your agent cannot answer. You do not get one for each message: as a rule it repeats once a day per funnel. It says «⚠️ optiMind: tu cuenta se quedó sin saldo suficiente para responder…» (“⚠️ optiMind: your account no longer has enough balance to reply…”) and goes to the numbers you have in your funnel’s Alertas de error (Error alerts) (Funnel settings). If you have no numbers there, that notice does not reach you.
What is lost: the turn that was not answered. The messages people write to you while you have no balance are saved and you see them in the inbox, but they do not sit in a queue: when you top up, your agent does not answer the backlog. It picks up with the next message that customer writes. If nobody writes again, nobody gets a reply — which is why it is better to top up beforehand.
To catch up after topping up, turn on the Esperando respuesta (Awaiting reply) view in the inbox: it gathers the customers whose last message was left unanswered. Reply to them yourself or, if you see Seleccionar (Select) above the list, pick several and press Responder con IA: the AI answers them one per minute, from 8:00 to 21:00 in your agent’s time zone (anything that falls outside that window goes out the next day). It skips anyone who wrote more than 7 days ago and chats with autopilot switched off, and each batch first asks you to accept a notice about the risk of WhatsApp banning your number. It is covered in Conversations.

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The notices, before and during the cut-off

The cut-off does not wait for exactly US$ 0: your agent goes quiet when the balance drops below US$ 0.10, so you can see a remainder on screen and still have it silent. That is why the dashboard uses several notices, and each one explains what is happening with the balance you see on screen: The red notices appear at the top of Saldo y facturación and also on Inicio, with a Recargar créditos (Top up credits) button that opens the top-up window directly. The amber one appears in Saldo y facturación; while you are on the trial, that spot is taken by the notice of the days you have left. The Saldo chip in the top bar carries a colored dot that follows your balance: green when it is enough, amber when it is low, and red when it is no longer enough for your agent to answer. It is the notice you will see first, without going into another screen. Careful: the dot looks at your balance, not at your trial. If your trial has ended, it can stay green even though your agent does not answer; you see that notice in Saldo y facturación.
Dashboard top bar with «Embudos contratados 0» (Contracted funnels 0), the Saldo (Balance) chip with its green dot, the search box, the copilot and the buttons on the right

The Saldo (Balance) chip in the top bar, here with the green dot: its colored dot warns you before any screen does, and one click takes you to Saldo y facturación.

And by email: if you do not have auto top-up switched on, when your balance gets low the account owner receives the email «Tu saldo de créditos está bajo» (Your credit balance is low), with a button to top up and another to set up auto top-up. During the trial, it only arrives if you have already connected your WhatsApp. Outside the trial, the warning line adapts to your pace: if you spend a lot per day, it warns you with about 3 days of margin. It does not repeat until your balance recovers.

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How to top up

1

Open the «Recargar créditos» (Top up credits) window

In Saldo y facturación, press Recargar créditos in the Créditos card. If a red balance notice appears (here or on Inicio), its Recargar créditos button opens the same window directly.
2

Press «Comprar» (Buy) on the pack you want

There are four: Recarga US$ 20, Recarga US$ 50, Recarga US$ 100 and Recarga US$ 200 (Recarga = Top-up). Each one gives exactly those dollars in credits and has its own Comprar button.
Recargar créditos (Top up credits) window with the 20, 50, 100 and 200 dollar packs, each with its Comprar (Buy) button, and the note «Pagas en el widget seguro de Culqi; tu tarjeta queda guardada para tus próximos cobros.» (You pay in Culqi's secure widget; your card is saved for your next charges.)

The «Recargar créditos» (Top up credits) window: one Comprar (Buy) button per pack and, at the bottom, how you will be charged (here, with no saved card: you pay in Culqi's secure widget).

If you already have a saved card, «Comprar» charges on the spot, without opening anything else or asking you for another confirmation. The note at the foot of the window reminds you: «Se cobra a tu tarjeta guardada…» (“It is charged to your saved card…”). Check the pack carefully before pressing.
If you do not have a saved card yet, the payment gateway’s secure payment window opens so you can type in your card details. That card stays saved for your next charges.
3

Check the receipt

When the charge goes through, the Recarga acreditada (Top-up credited) receipt opens: Pago completado (Payment completed), the total, Pagado con (Paid with — the card), Fecha (Date) and the N.º de operación (Transaction number). Your balance and the Saldo chip go up instantly.You also get the receipt by email. Keep it: Saldo y facturación does not show a list of your past top-ups.
Online top-ups are paid by card, in dollars. If you need to pay another way, write to us on WhatsApp and we will sort it out with you.
Top up before you run out of balance. While it is exhausted your agent does not answer, and a sale that was not answered in time costs quite a bit more than the smallest top-up. The way to not have to remember is auto top-up.

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Auto top-up

Auto top-up buys a pack on its own when your balance drops below a threshold you choose. It is the best protection against a silent agent.
What you need: a saved card (it gets saved when you activate your subscription or make a top-up by card) and an active subscription. During the trial it cannot be switched on yet: when you save it, it will tell you that you need an active subscription.
1

Find the «Auto-recarga» (Auto top-up) block

It is at the end of the Créditos card, in Saldo y facturación. Without a saved card, the switch appears locked with the notice «Guarda una tarjeta primero…» (“Save a card first…”).
2

Turn on the switch and set your threshold

In Cuando el saldo baje de (US$) (When the balance drops below (US$)), type the amount that triggers the top-up. It has to be greater than 0.
3

Choose the pack

In Recargar este pack (Top up this pack), choose which one is bought each time.
4

Press «Guardar auto-recarga» (Save auto top-up)

If everything is in order you will see «Auto-recarga actualizada.» (“Auto top-up updated.”). To switch it off, turn the switch off and press Guardar auto-recarga again.
How it works behind the scenes, so it does not catch you by surprise:
  • When your balance drops below the threshold, within the following minutes the pack is charged to your primary card and the balance goes up. You get the receipt by email («Autorecarga de créditos ejecutada» — Credit auto top-up completed).
  • It fires at most once every 24 hours, even if the charge fails. That is why a threshold with some margin and a pack that lasts you more than a day are a good idea: if you spend more than one pack a day, auto top-up alone will not keep up.
  • If the bank declines your primary card and you have a backup card, that one is charged on the spot. You add it in the Métodos de pago (Payment methods) card → Agregar tarjeta de respaldo (Add backup card).
  • If the bank declines the charge (and the backup card too, if you have one), nothing is charged and you get the email «Tu auto-recarga de créditos no se pudo procesar» (Your credit auto top-up could not be processed). If your balance is still below the threshold, the next attempt comes once the 24 hours have passed.
  • If your subscription stops being active — for example, because the renewal failed three times and it was left past due —, auto top-up stops firing.

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Trial, subscription and balance are three different things

It is worth not mixing them up:
  • The trial is 7 days with up to 5 active funnels. When it ends, your agents and the copilot stop answering even if you have balance to spare. Topping up does not reactivate them: you need to subscribe.
  • The subscription is what gives you back active funnels when the trial ends, and it is what enables auto top-up.
  • The balance is the AI’s fuel. It is spent with use and topped up whenever you like, whether you are on the trial or on a subscription.
The balance you bought does not expire when the trial ends: it is still there when you subscribe. How much the subscription costs and what part of it comes back to you as balance is explained in Plans and pricing.

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Invite other businesses and earn credits

This is not the Red de referidos (Referral network). This program is for other businesses to subscribe to DarkFunnels with your code. The Referral network is something else: the program for your customers to bring you customers.
It is in Administración → Plataforma → Referidos (Administration → Platform → Referrals), and whoever has access to the balance can see it. Share your link; when a business signs up with it and activates its subscription:
  • they receive US$ 25 in credit;
  • you earn US$ 15 in credit for that payment and for each of their renewals, up to 6 charges. The size of their subscription makes no difference.
If they stop paying, they stop generating rewards; if they come back, the count picks up where it left off until it completes the 6.
Referidos (Referrals) screen with the referral code «MODASOL1», the link to share with «Copiar link» (Copy link) and «Copiar solo el código» (Copy only the code), the four figures at zero and the empty Tus referidos (Your referrals) table («Aún no tienes referidos…», You have no referrals yet…)

Referidos (Referrals): your code, the link to share, the four figures and the Tus referidos (Your referrals) table, still empty here.

What you see on the screen:
  • Tu código de referido (Your referral code) and the Link para compartir (Link to share), with Copiar link (Copy link) and Copiar solo el código (Copy code only). The link goes straight to sign-up with your code already filled in.
  • Four figures: Referidos (Referrals), Pagando (Paying), Embudos activos (Active funnels) and Ganado en créditos (Earned in credits).
  • The Tus referidos (Your referrals) table: each business with its status — Registrado (Registered: not paying), Suscrito (Subscribed: paying) or Completado (Completed: it has already rewarded you for the 6 charges) —, what you earned with it and the premiados (rewarded) column, which counts the rewarded charges, for example 2/6 cobros (2/6 charges).
You get an email when someone signs up with your link and another each time your US$ 15 is credited. These credits are balance for the AI inside DarkFunnels: they cannot be exchanged for money or refunded.

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If something goes wrong

Check in this order:
  1. Does it say «Saldo insuficiente» (Insufficient balance)? Below US$ 0.10 the agent no longer answers, even if you see a remainder on screen.
  2. Has your trial ended? Without a subscription the agent does not answer even if you have balance to spare; topping up does not fix it.
  3. Is the funnel paused, or is autopilot switched off in that chat? With the funnel paused, its agent answers nobody; with autopilot off, that chat is handled by a person.
  4. Is your WhatsApp still connected? Check the common problems in Connect your WhatsApp.
The bank declined the charge and you were not charged anything. The reason appears in the window and you also get it by email. Try again: sometimes the bank declines for security reasons and the second attempt goes through. If it keeps failing, change the card in Métodos de pago → Cambiar tarjeta (Payment methods → Change card), or write to us if you need to pay another way.
Do not pay again. The charge went through and the balance is credited on its own within a few minutes. If you still do not see it after a while, write to us.
At the bottom you will see Contactar al equipo → (Contact the team →): it takes you to our WhatsApp and we apply the top-up by hand.
If it tells you «necesitas una suscripción activa para usar la autorecarga» (“you need an active subscription to use auto top-up”), you are still on the trial or your subscription is not active. If the switch appears locked, you are missing a saved card. And check that the threshold is greater than 0 and that you have chosen a pack.
The most common cause is one of these: it already fired in the last 24 hours, the bank declined the card (you will have received the email saying it could not be processed), your subscription is no longer active, or the pack you chose is no longer on sale (choose one again in Recargar este pack and press Guardar auto-recarga). Bear in mind that the charge goes out a few minutes after the balance crosses the threshold. While you sort it out, top up by hand.
That is expected: the backlog is not answered on its own. Use the inbox’s Esperando respuesta view and reply to them yourself or with Responder con IA, if you have it. Further up this page you will find how to catch up.
It is a reconciliation check: it compares your balance with the last recorded movement. If the «estamos conciliando» (“we are reconciling”) notice does not go away, write to us.
To write to us, use the Ayuda (Help) button in the top bar → Escríbenos por WhatsApp (Write to us on WhatsApp).

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And now

Plans and pricing

The trial, the subscription and what part of it comes back to you as balance.

Conversations

The inbox, the Esperando respuesta (Awaiting reply) view and how to take over a chat yourself.
Last modified on October 19, 2026