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Three things that are paid for differently and are best not mixed up: The trial, the subscription and the balance are all shown in one place: in the side menu, Administración → Dinero → Saldo y facturación (Administration → Money → Balance and billing).
The subscription and the seats are paid from the dashboard in dollars and by card. Top-ups too, unless the «Recargar créditos» (Top up credits) window shows you «Pagar en soles (Yape)» (Pay in soles (Yape)): then you can top up in soles with Yape. If your card does not go through, the team can record a top-up or a renewal that you pay by Yape, Plin, bank transfer or in cash: you will find it in How it is charged, in the part «If the charge fails». Do not confuse it with the Yape or Plin of your sales: that is the money your customers pay you.
Can’t see Saldo y facturación in your menu? First open Administración: that block appears collapsed. If, once it is open, the Dinero group is not there, your user does not have permission to see the business’s billing. Ask whoever manages the team to switch on «Ver saldo y facturación» (View balance and billing) for you; how permissions are given is explained in Invite your team.
Each business pays its own way. If your account is in several businesses, each one has its own trial, its own balance and its own subscription. Saldo y facturación shows you those of the business you are in at that moment.

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The trial

7 days

The clock runs from sign-up and starts over with the full 7 days when you connect your WhatsApp.

Up to 5 active funnels

The same as fit in one paid seat.

No card

Signing up does not ask for a single card detail.
It includes US$ 10 of welcome credit, and you have it from sign-up, advanced so that you can build and test your funnel without getting stuck halfway. If you signed up with a referral code, you also get US$ 25, but not during the trial: they arrive when you activate your subscription.
Why the clock starts over when you connect: so that nobody spends their trial setting up the funnel. If you take a few days to connect, you do not lose them. That said, connect before 7 days have passed since sign-up: if you haven’t connected by then, the trial expires on the date that was set when you signed up.
On connecting, no balance arrives: you already have all of it. What happens that day is that the 7-day clock starts over, and your agent starts answering your number. The lifetime welcome total is still US$ 10.
During the trial, the Suscripción (Subscription) box in Saldo y facturación tells you how many days you have left: «Prueba activa · quedan N días» (Trial active · N days left).

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What happens the day the trial expires

Your agent stops replying that very instant. There is no grace period. The date is checked on every incoming message.
Saldo y facturación (Balance and billing) with the notice «Tu prueba gratuita terminó» (Your free trial has ended) and the Suscripción (Subscription) box showing «Prueba vencida — suscríbete para reactivar tus embudos» (Trial expired — subscribe to reactivate your funnels)

With the trial expired, a notice at the top tells you so and the Suscripción box offers to activate it.

In Saldo y facturación the notice «Tu prueba gratuita terminó — tus agentes dejaron de responder turnos nuevos» (Your free trial has ended — your agents stopped replying to new turns) appears, and the Suscripción box says «Prueba vencida — suscríbete para reactivar tus embudos» (Trial expired — subscribe to reactivate your funnels). Along with your agent, two more things are paused:
  • The copilot. If you write to it, it replies that your trial has ended and that the copilot and your agents are paused until you choose a plan.
  • Switching funnels on. You cannot activate a funnel until you subscribe.
What does not happen, worth knowing because it is what everybody fears:
  • Nothing is deleted. Your funnel, its playbook, your conversations, your contacts and your files stay intact.
  • Not a single message is lost. What your customers write to you keeps being saved and you see it in the inbox, even while the agent is silent.
  • Your balance is still there. Whatever you have left, you use when you subscribe.
When you subscribe, your agent does not answer the backlog. The messages that arrived while it was silent were saved, but they did not sit in a queue: your agent picks up with the next message that customer writes. If nobody writes again, nobody gets a reply.
To avoid leaving those customers without a reply, go through the inbox. If your inbox offers you «Responder con IA» (Reply with AI), you can choose the chats that were left waiting and ask the AI to answer them: it does so one at a time, one per minute and only from 8:00 to 21:00 in your agent’s time zone, if the customer wrote to you 7 days ago or less. Each reply spends balance, like any other. It is explained in Reply with AI.

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Notices you will get beforehand

They reach you by email, and they depend on whether you have already connected your WhatsApp: And once it has expired, the next time a customer writes you get a WhatsApp message starting with «⚠️ optiMind:» at the numbers you have in Alertas de error (Error alerts), in your funnel settings. The notice goes to you, not to the customer. If that list is empty, that notice does not arrive.

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The subscription

It is made up of two parts. With one seat, the minimum, it comes to US$ 97 a month:
The seat is not «per funnel». A business with 5 funnels pays the same as one with 1: US$ 97. To switch on a sixth funnel you need a second seat (US$ 47 more a month), which you add yourself from the Suscripción box.
The US$ 50 of the base are not a lost charge. They come back in full to your credit balance when you activate the subscription and again on every renewal that gets charged. In practice, out of the US$ 97 the net charge for the platform is the US$ 47 of the seat; the rest is fuel you have already bought.

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How it is activated

1

Go into Saldo y facturación

In the side menu, Administración → Dinero → Saldo y facturación. Look for the Suscripción box: it shows you the month’s amount («US$ 97.00/mes») and its breakdown, «Base US$ 50.00 + 1 cupo × US$ 47.00 — hasta 5 embudos activos» (Base US$ 50.00 + 1 seat × US$ 47.00 — up to 5 active funnels).
2

Press «Activar suscripción»

The button carries the amount: «Activar suscripción — US$ 97.00/mes» (Activate subscription — US$ 97.00/month). The secure payment window of Culqi, the payment gateway we charge through, opens. Enter your card details and pay.
3

Done: it is active

You see the «Suscripción activada» (Subscription activated) receipt on screen and it also reaches you by email. The Suscripción box changes to say «Activa» (Active), and the card you paid with is stored: it is the one charged every month.
From that moment your agents reply again (starting from each customer’s next message), and the US$ 50 of the base reach your balance. If you signed up with a referral code, your US$ 25 also arrive that day.
Saldo y facturación (Balance and billing) screen with the «Tu prueba gratuita terminó» (Your free trial has ended) notice, the current October invoice, the apps table and the Suscripción (Subscription) box, with the trial expired and «Activar suscripción» (Activate subscription), and the Créditos (Credits) box, with «Recargar créditos» (Top up credits) and auto top-up switched off

Saldo y facturación: the month's invoice with the apps table and, in the column beside it, the Suscripción and Créditos boxes. It is an account whose trial has expired: that is why the Suscripción box still offers to activate it.

You can subscribe in the middle of your trial. The charge is that day and your month starts there: the trial days you had left are not added to the month.

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What is not charged today

Today only the Ventas (Sales) app charges a subscription. Calendario (Calendar), Inventario (Inventory), Órdenes (Orders), Envíos (Shipping) and Facturación electrónica (Electronic invoicing) show as «Gratis» (Free): switching them on does not raise your invoice. The dashboard copilot does not have a monthly charge of its own either, but its conversations do consume balance, like any other AI work. In Saldo y facturación you see it in your invoice table: Ventas appears with its calculation («Cómo se calcula», How it is calculated) and its amount, and the rest is grouped into a row «N apps sin costo» (N apps at no cost) at US$ 0.00. Below the table, «Activar otra app →» (Activate another app →) takes you to the Apps screen, where each app shows its price. Only whoever manages the team sees that screen.
Apps screen with nine boxes, each with its status («Activa», «Core» or «No instalada», Active, Core or Not installed, with the «Instalar» button, Install), its price («Gratis», Free, or, for Ventas, the base plus the slots) and what it is running up this month

The Apps screen: each app's box shows its status and its price; those that do not charge a subscription say «Gratis», and Ventas shows its base and its slots.

To run the numbers before deciding: in your invoice table, open the Ventas row with the ∨ arrow. There you have a simulator, «¿Y si tuviera N embudos?» (What if I had N funnels?), which tells you how many seats you would need and how much your estimate would go up. It is only a calculation: it does not change anything.

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How it is charged

1

It renews on its own every month

It is charged to your main card: the one you stored when activating, or the one you put in later with «Cambiar tarjeta» (Change card). You see the date in the Suscripción box: «Se renueva el … con tu tarjeta guardada (culqi)» (Renews on … with your stored card (culqi)).
2

Three days before, we let you know by email

You get «Tu suscripción se renueva el …» (Your subscription renews on …) with the date, the amount and the card that is going to be charged. If that card no longer works, you have time to change it before the charge.
3

Adding a seat is charged prorated

In the Suscripción box, press + next to «cupos contratados» (seats contracted). «Contratar un cupo más (+5 embudos)» (Add one more seat (+5 funnels)) opens and tells you the «Cobro prorrateado hoy» (Prorated charge today), how many funnels you go up to and how your estimate for the month changes. You pay only for the part of the period that is left, with a minimum of US$ 1. With a stored card it is charged on the spot and the seat is available immediately.
4

Removing a seat is not immediate

Press −. The removal is scheduled for your next billing date: until then you keep your funnels, and what you have already paid is not refunded. The box says so with «Tu cuota baja a N cupos (M embudos) el …» (Your plan goes down to N seats (M funnels) on …). It is rejected if you have more funnels switched on than would fit without that seat: switch some off first.
Seats are managed with the subscription active. During the trial the + and − buttons do not appear. And if the renewal has had three failed charge attempts, you cannot add seats until you pay it.If you had a removal scheduled, pressing + cancels it without charging you anything, even if the window shows you the prorated amount.

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Your cards: the main one and the backup

They are managed in the Métodos de pago (Payment methods) box in Saldo y facturación. Your first card is stored automatically when you activate the subscription or make your first top-up by card; before that you will see «Aún no hay una tarjeta guardada» (There is no stored card yet).
Even if the window’s button says «Pagar» (Pay), nothing is charged. When you change or add a card, the window title warns «sin cobro» (no charge): the card is only stored. If the bank rejects it, your previous card stays as it was.
What the backup card is for: if the bank rejects your main card on a renewal or an auto top-up, the backup card is charged on the spot, and the email for that charge tells you so. In the payments you make yourself from the dashboard — topping up, adding a seat, «Pagar ahora» (Pay now) — the main card is used. The main card cannot be removed: it is replaced by another one. If what you want is to stop paying, you have to cancel (see What you cannot do on your own today).

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If the charge fails

From the first rejection, the Suscripción box changes its badge to «Pago pendiente» (Payment pending) and tells you «No pudimos cobrar tu renovación. Volvemos a intentarlo el … con tu tarjeta guardada.» (We could not charge your renewal. We will try again on … with your stored card.) You have three ways out: The amount on the button is that of your renewal: if you have more seats, it is more. If you have no stored card, «Pagar ahora» opens the payment window directly. When you pay, you see the «Renovación pagada» (Renewal paid) receipt and the subscription goes back to «Activa».
If you pay outside the card, nothing gets out of step. The renewal the team records counts just the same: your month renews and the US$ 50 of balance arrive. The following month it is charged to your card again, as usual.
If you do nothing, this is what happens:
  • It is retried every day with your stored card. If the bank rejected the main card and you have a backup card, the backup is tried in that same attempt.
  • We write to you by email on the first failed attempt and on the third.
  • Your funnel is not switched off because of that: its agent keeps replying for as long as you have balance left.
  • What does stop: while the renewal is not charged, that month’s US$ 50 of balance do not arrive. And from the third failed attempt on, auto top-up stops working, so your balance can run out.

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Your receipts

Every charge that goes through the payment gateway reaches you by email with its receipt: the breakdown of what was charged, what you paid with and the operation number (N.º de operación). When you activate the subscription, top up and use «Pagar ahora», you also see it on screen. Automatic charges (the renewal and the auto top-up) and the charge for a new seat reach you by email only. What you pay outside the gateway (Yape, Plin, bank transfer or cash) and the team records does not generate that email: keep the proof of your payment.
The dashboard does not keep a history of your receipts. If you close the receipt window, your copy is the one in the email. In Saldo y facturación you see your balance and the month’s estimate, not a list of charges: keep those emails.

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What you cannot do on your own today

It is solved by writing to the team, but it is honest to say so before you find out:

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How to write to us

The team's WhatsApp

+51 976 616 514 — it is the same number the dashboard’s help buttons point to, such as «Pagar de otra forma →». It is the fastest route.
You can also write to soporte@darkfunnels.ai, which is the channel listed in the Terms and the Privacy Policy.

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Frequently asked questions

No, unless you decide to top up balance or subscribe before it ends. No card is asked for to start. What is consumed in those 7 days is your welcome credit, and only when the AI works.
No: the US$ 25 are collected by whoever signs up with the code, and they receive them when they activate their subscription, not on signing up and not on connecting WhatsApp.Whoever refers earns separately: US$ 15 of credit for each charge of their referral — the first payment and every renewal — up to 6 charges. If the referral stops paying, they stop generating rewards; if they come back, the count picks up where it left off until the six are complete.
In Administración → Plataforma → Referidos (Administration → Platform → Referrals). There you have your code, the link to share («Copiar link» (Copy link) or «Copiar solo el código» (Copy only the code)), how many referrals you have, how many are paying and what you have earned so far. You get an email when someone signs up with your code and every time your US$ 15 are credited to you.Do not confuse it with the Red de referidos (Referral network) in the Ventas app: that is the program for your customers to bring you customers. It is explained in Referral network.If you do not see Referidos in your menu, open Administración: that block appears collapsed. If it is not there once it is open either, your user does not have permission to see the business’s billing.
No. The balance does not expire and is not reset every month: it is a single balance that accumulates and is still there when you subscribe.
Not the subscription or the seats: they are paid in dollars and by card. A top-up, yes, you can pay in soles with Yape if the «Recargar créditos» window shows you «Pagar en soles (Yape)». If it does not appear, write to the team: they can record a top-up or a renewal that you pay by Yape, Plin, bank transfer or in cash.The first subscription does need a card: it is the one that stays stored to charge the following months.
There is no price frozen per customer: each renewal is calculated with the price in force that day. According to the Terms, a price change applies going forward and is announced in advance.
Each business has its own trial, its own balance and its own subscription, and each one is charged separately, with the card stored in that business. If you are in another business because you were invited, its subscription is paid from that business: your account pays nothing for being in it. Saldo y facturación shows you those of the business you are in; to see the other one, switch business. It is explained in Invite your team.

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And now

Credits and top-ups

What spends balance, how long it lasts you and how to top up.

Connect your WhatsApp

The step that starts the trial clock over and puts your agent to work.
Last modified on October 19, 2026